Refund and Cancellation Policy
I want tutoring to be a good fit for you, and I want the rules to be simple. Here’s how payments, cancellations and refunds work.
What you’re buying
Tutoring is sold in hours:
| Package | Price | Per hour |
|---|---|---|
| 1 hour | $125 | $125 |
| 5 hours | $575 | $115 |
| 10 hours | $1,100 | $110 |
| 20 hours | $2,000 | $100 |
If you pay by card through the checkout link, a 3% card processing fee is added at checkout. Paying by cash or another non-card method (see Pay With Cash) has no added fee.
Package hours are good for 12 months from the date of purchase.
Your first session
If your first session isn’t a fit, tell me within 48 hours and I’ll refund that hour in full.
Refunds on unused hours
- Within 30 days of purchase: you can get a refund for any hours you haven’t used.
- After that: unused hours aren’t refundable, but you can keep using them until they expire.
How the refund is figured: what you paid for the package, minus the hours you used at that package’s per-hour rate.
The 3% card fee is not refundable. The card processor keeps its fee when a payment is refunded.
Example: You buy 10 hours by card for $1,133 ($1,100 plus the $33 card fee). Two weeks later you’ve used 3 hours and want to stop. Your refund is 7 hours x $110 = $770. The $33 fee isn’t refunded.
Rescheduling, cancellations and no-shows
- Reschedule or cancel with at least 24 hours’ notice and nothing is charged. Just email me.
- Less than 24 hours’ notice, or a no-show, counts as a used hour.
- If you’re late, the session still ends at the scheduled time.
- If I have to cancel or reschedule, it never costs you an hour. You can pick a new time or get a refund for that hour.
What refunds don’t depend on
Tutoring is help with your preparation, not a guarantee of a passing result. Refunds follow the rules above, not your exam outcome.
How refunds are paid
- Card payments go back to the same card. Once I issue the refund it usually shows up within 5 to 10 business days, depending on your bank.
- Cash and other non-card payments are refunded by Zelle within 7 days of your request.
If a card refund hasn’t shown up after 10 business days, check with your bank or card company first, since posting can take a while. Still missing? Email me and I’ll track it down.
Please reach out to me before disputing a charge with your card company. It’s almost always faster to sort it out directly.
How to ask
Email nickpalazzolocpa@gmail.com with your name, the package you bought and what you’d like to do. I’ll reply within 2 business days.
Effective November 10, 2026. I may update this policy; changes apply to purchases made after the update.